Junior IT Support Specialist - Global Digital Niaga

Join Global Digital Niaga as a Junior IT Support Specialist and become part of a dynamic team that powers the digital infrastructure for over 300 stores, 45+ depots, and 800+ employees across Indonesia. In this role, you will provide critical technical support to our retail and logistics operations, ensuring seamless daily operations through troubleshooting, maintenance, and optimization of our IT systems.

Our team is at the heart of Global Digital Niaga, a leading retail technology company in Indonesia. We are looking for a proactive and detail-oriented individual who can handle a variety of IT challenges and contribute to the continuous improvement of our systems. With a focus on reliability and efficiency, we offer a collaborative environment where your skills and ideas can make a real impact.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to our retail and logistics teams, resolving hardware and software issues promptly.
• Perform routine maintenance and updates on our IT infrastructure, including servers, workstations, and network devices.
• Monitor system performance and proactively identify potential issues to prevent downtime.
• Assist in the deployment and configuration of new IT systems and software, ensuring compatibility and functionality.
• Document IT processes, troubleshooting steps, and system configurations for future reference.
• Collaborate with cross-functional teams to implement IT solutions that support business objectives.
• Assist in the management of user accounts and access permissions, ensuring security and compliance.
• Stay updated with the latest IT trends and technologies, applying new knowledge to improve our systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support, preferably in a retail or logistics environment.
• Proficiency in using IT support tools such as ServiceNow, Jira, and remote desktop software.
• Familiarity with network protocols, operating systems (Windows and Linux), and common hardware components.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are a plus.

🛠️ Keahlian

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