Customer Service Specialist - Financial Trading Platform (Remote in Bali)

Join Guinevere Global Sdn. Bhd., a leading financial technology company, as a Customer Service Specialist and become the voice of our cutting-edge trading platform. Based in the vibrant digital nomad hubs of Bali (Canggu, Ubud, Denpasar, or surrounding areas), you'll be the first point of contact for traders worldwide, ensuring their experience with our platform is seamless and exceptional.

Our platform, trusted by over 10,000 traders globally, is revolutionizing the financial trading landscape with its user-friendly interface and robust features. As a Customer Service Specialist, you'll leverage tools like Zendesk, Slack, and Trello to manage customer inquiries, resolve issues, and provide proactive support.

In this role, you'll be part of a dynamic team that thrives on innovation and collaboration. With opportunities for professional growth and a competitive salary, this is your chance to shape the future of financial trading support.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to traders worldwide, ensuring their experience with our platform is seamless and positive.
• Manage customer inquiries and issues using Zendesk, responding to emails, live chats, and phone calls within 24 hours.
• Collaborate with the product and engineering teams to identify and resolve technical issues, ensuring platform stability and performance.
• Create and maintain comprehensive knowledge base articles to help traders troubleshoot common issues.
• Conduct regular customer satisfaction surveys and analyze feedback to identify areas for improvement.
• Participate in team meetings and contribute to the continuous improvement of our support processes.
• Stay up-to-date with industry trends and best practices in customer service and financial trading.
• Assist in the development and implementation of new features and tools to enhance the trader experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Computer Science, or a related field.
• Minimum 2 years of experience in customer service, technical support, or a related role in the financial industry.
• Strong communication skills, both written and verbal, with the ability to explain complex technical issues in simple terms.
• Proficiency in English, both spoken and written.
• Familiarity with customer service software like Zendesk, Slack, and Trello.
• Basic understanding of financial trading concepts and platforms.
• Ability to work in a fast-paced, dynamic environment with a global customer base.
• Passion for technology and a commitment to delivering exceptional customer experiences.

🛠️ Keahlian

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