Customer Relations Officer - PT Bank Multiarta Sentosa Tbk (Bank MAS)

PT Bank Multiarta Sentosa Tbk (Bank MAS) is seeking a dynamic Customer Relations Officer to join our team in Bali. This role offers a unique opportunity to engage with diverse customers, ensuring their banking needs are met with exceptional service. Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be at the heart of our customer interactions, making a tangible difference in their banking experience.

As a Customer Relations Officer at Bank MAS, you will be responsible for managing customer relationships, resolving complaints, and ensuring high levels of customer satisfaction. This role requires a proactive and customer-focused individual who can handle multiple tasks with a smile. You'll work closely with our banking team to deliver outstanding service, using tools like CRM systems and customer feedback platforms to streamline your work.

Join us and be part of a team that values innovation, integrity, and customer-centricity. With competitive benefits and a collaborative work environment, this is your chance to grow professionally while making a positive impact on our customers' lives.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer relationships to ensure high satisfaction levels.
• Resolve customer complaints and issues efficiently and effectively.
• Provide exceptional customer service through various channels, including phone, email, and in-person interactions.
• Use CRM systems and customer feedback platforms to track and analyze customer interactions.
• Collaborate with banking teams to deliver seamless banking experiences.
• Stay updated with industry trends and best practices in customer relations.
• Participate in training programs to enhance your customer service skills.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven track record of delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with CRM systems and customer feedback platforms.
• Certification in customer service or related fields is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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