Client Relations Specialist - Bali (Canggu/Ubud/Denpasar)

Join GSI CCTV as a Client Relations Specialist in the vibrant heart of Bali! This is a unique opportunity to bridge the gap between cutting-edge security solutions and our valued clients across Canggu, Ubud, Denpasar, and surrounding areas. In this dynamic role, you'll be the voice of GSI CCTV, ensuring our clients receive exceptional service and support. As a Client Relations Specialist, you'll leverage your deep understanding of security systems, combined with your exceptional communication skills, to build lasting relationships with clients in Bali's diverse and fast-paced market.

Daily, you'll engage with clients to understand their unique needs, provide tailored solutions, and ensure their complete satisfaction. You'll work closely with our team of experts to deliver seamless security experiences, using tools like CRM systems and project management software to streamline your workflow. This role offers the chance to grow within a company that values innovation, customer-centricity, and professional development.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with clients across Bali, ensuring their security needs are met with excellence.
• Provide exceptional customer service, addressing client inquiries and concerns promptly and professionally.
• Collaborate with the sales and technical teams to deliver comprehensive security solutions tailored to each client's requirements.
• Conduct site visits and inspections to assess security needs and recommend appropriate solutions.
• Manage client accounts, tracking service contracts, maintenance schedules, and performance metrics.
• Stay updated with industry trends and best practices in the security sector to offer cutting-edge advice to clients.
• Support marketing efforts by identifying opportunities for cross-selling and upselling security services.
• Ensure compliance with company policies and procedures, maintaining high standards of service and professionalism.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in client relations, customer service, or sales within the security or technology industry.
• Proven track record of building and maintaining client relationships in a competitive market.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.
• Strong problem-solving and analytical skills to address client concerns effectively.
• Proficiency in using CRM systems and project management software.
• Familiarity with security systems, including CCTV, access control, and alarm systems.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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