Customer Service & Sales Administrator (Local Market)

Join Prima Copper Industry, a leading manufacturer in the copper industry, as a Customer Service & Sales Administrator based in Batuceper, Banten. This role is pivotal in ensuring seamless operations between sales, logistics, and finance teams. You'll be the bridge that connects our customers with our products, managing orders, invoices, and customer inquiries with precision and care.

At Prima Copper Industry, we pride ourselves on our commitment to quality and innovation. As a Customer Service & Sales Administrator, you'll play a crucial role in maintaining our reputation for excellence. You'll use tools like Salesforce and QuickBooks to streamline processes, ensuring that our sales and customer service teams are always aligned and efficient.

This is your chance to grow in a dynamic environment where your contributions will directly impact our business success. We offer a competitive salary and a range of benefits to support your professional and personal development.

📋 Tanggung Jawab Pekerjaan

• Manage customer orders and ensure timely delivery by coordinating with logistics and sales teams.
• Process and verify invoices using QuickBooks, maintaining accurate financial records.
• Handle customer inquiries and complaints, providing prompt and professional responses.
• Update customer information in Salesforce, ensuring data accuracy and completeness.
• Collaborate with the finance team to resolve billing discrepancies and ensure timely payments.
• Assist in preparing sales reports and analyzing sales data to identify trends and opportunities.
• Support the sales team by providing market insights and customer feedback.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Economics, or a related field.
• Minimum 2 years of experience in customer service, sales administration, or a related role.
• Proficient in using Salesforce and QuickBooks.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with the copper industry is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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